Privacy & Confidentiality Statement

Any details we hold about you are confidential. You, personally, may have access to them. We will divulge them to no-one else, without legal compulsion. Your information will be used to verify your age with a third party.

In the United Kingdom it is illegal for someone who is under 18 years of age to gamble. In order to avoid unlawful betting we undertake a search with a third party for the purpose of verifying that you are 18 or over. Customer account may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies according to country and we advise you to check. SP Racing Bookmakers would, however, ask that to prevent potential misuse, you keep your account number, user name and password confidential.

From time to time, the SP Racing Bookmakers web site will ask you for personal information such as Name and Contact Details. During your use of the website we will create an associated "preferences" record that will judge topics that are of interest to yourself.

Whilst we at SP Racing Bookmakers will use this information in an attempt to provide a better service, we will not sell or distribute your information to any third parties or use your details for the purposes of non relevant, unsolicited email, without your consent.

In order to recognise you when you return to the site, we may assign all visitors with a unique ID number and store this on your machine in a small file called a Cookie.

Important Notice

SP Racing Bookmakers is a licensed bookmaker in the United Kingdom. Betting with a licensed bookmaker is legal in the United Kingdom provided you are over 18 years of age. In some other legal jurisdictions betting is illegal. SP Racing Bookmakers and its Officers do not encourage you to bet if you are under age or if it is illegal where you come from.

Complaints Procedure

We take pride in our service to customers and will deal with any complaints in a professional manner.

If you have any cause to complain about any aspect of gambling at our betting shop, you should approach the manager of the premises and give details of your grievance. The matter will be investigated and a resolution will be sought for you.

In the event of the manager being unable to answer or resolve the complaint, the matter will be referred to the shop owner Mr S Payne, who will aim to resolve the complaint at the earliest opportunity. Mr Payne will inform you of the outcome.

If the complaint remains unresolved to your satisfaction, you may refer the matter to an independent third party, namely the Independent Betting Arbitration Service (IBAS), who will examine details of the dispute. IBAS Contact details PO Box 44781 London SW1W 0WR. Tel 02078812690 or www.ibas-uk.com.

The arrangements under which complaints are referred to an independent third party may, but need not, provide for the third party’s decision to be binding on the operator and the customer.

SP Racing are committed to excellent customer service and if you are unhappy in any way please contact Mr S Payne on 0777 6077 307.